PLAN YOUR VISIT

Theatre Winter Haven is located in the heart of beautiful Winter Haven, Florida. There are several dining options within close proximity, as well as local breweries, live music venues and renowned Legoland, Florida. Theatre Winter Haven is easily accessible from surrounding cities such as Lakeland, Davenport (I-4) and Lake Wales,  and just a short drive from world famous beaches, professional sports arenas and a myriad of outdoor recreational activities.

Driving Directions

Theatre Winter Haven is located at the West Entrance of the Chain O’ Lakes Complex at the corner of Cypress Gardens Blvd and Hwy 17.

FREE PARKING is available on both the North and South sides of the Complex.  If needed, due to multiple events at the complex, overflow parking is available on the South field.

Physical Address: 210 Cypress Gardens Blvd. SW, Winter Haven, FL 33880

Attention GPS users, the above address will not lead you into the complex.  The destination usually leads you about 1/4 mile east of the Theatre (near Red Lobster and Outback).  We’re located on the corner of Cypress Gardens Blvd and HWY 17 – the entrance near Starbucks, located at the West Entrance of the Chain O’ Lakes Complex.

Box Office

Phone:
(863) 294-7469 (SHOW) ext. 1

Hours:
Weeks during a Mainstage Production:
Tuesday – Saturday, 1-5 pm; 90 minutes prior to scheduled curtain times

Weeks without a Mainstage Production:
Tuesday – Thursday, 1–4 pm

Theatre Seating

Every seat is a great seat!

Accessibilty

The theatre is wheelchair accessible with wheelchair seating in front row and rear of the theatre.  These seats are reserved and require reservations with the Box Office.  Call (863) 294-7469 (SHOW).  Patrons with disabilities are welcomed to enter the theatre through the lower backstage door.  This entrance is found on the North side of the building and has a green canopy above the door.  Once inside, simply follow the hallway into the theatre.

Hearing Assistance

TWH is equipped with Hearing Assisted Devices. These devices are available for free with the Box Office on a first come, first serve basis.  We just require a set of keys or drivers license for check out.  These devices are specially tuned and home units are not compatible.

Late Seating Policy

Please arrive on time! Shows do start on time.  Late seating will be at the management’s discretion.  If seats are available at the rear of the theatre, we will seat you in the rear of the theatre at an appropriate break in the show.  We make every effort to minimize the disruption to all patrons attending.

Refund Policy

All sales are final. No refunds.

Exchange Policy

Exchanges are permitted, free of charge, with advance notice and subject to availability.  No exchanges are permitted for a missed performance.

Missed Performance Policy

If you miss your scheduled performance date, your tickets will not be refunded or rescheduled. Please contact the Box Office in advance for exchange options, subject to availability.  Please don’t be a no show.  If you can’t attend, consider sharing the gift of live theatre with friends or family.

Camera Policy

Ticket holders are not permitted to take photographs or use recording devices, cellphones, iPads or other electronic equipment during the event or performance.  Patrons are encouraged to visit our Facebook page– Click Here to view images from the current and past productions.

Any unpermitted use of a device by ticket holder may result in the device being confiscated by TWH for the duration of the event or performance.

Food & Beverage Policy

Water, soda and light snacks are available in the lobby pre-show through intermission.  Beverages and snacks purchased at TWH are allowed in the theatre.  Outside food and drinks are not permitted in the theatre.  Currently, alcohol is not available at TWH.

Young Children

Please consider all those that are attending the performance.  Bringing young children may not be in the best interest of the child.  If you do bring a young child, please attempt to secure aisle seating and be mindful that it may be necessary to remove the child from the theatre.

Accepted Method of Payment

We accept cash, checks, Visa, MasterCard, Amex, and Discover.