Frequently Asked Questions
What are the Box Office Hours?
Tuesday-Friday from 1:00pm-4:00pm
What is the Box Office phone number?
(863) 294-7469 Ext 1
How can I buy tickets?
You can call the Box Office or here on our website!
What is the address of Theatre Winter Haven?
210 Cypress Gardens Blvd SW, Winter Haven, FL 33880
- For MainStage performances: Use the North Entry 1 or West Entry 1
- For SecondStage performances: Use North Entry 2
What is the address of the Ritz Theatre?
263 W Central Ave, Winter Haven, FL 33880
- Wheelchair entrance for Rows A-H is accessible vis the alleyway between the theatre and the parking garage.
How can I change my tickets to another date?
You must call the Box Office. Date changes cannot by made online.
What is a FLEX Pass?
The FLEX Pass gives you the freedom to enjoy our shows your way. Instead of choosing specific dates and seats upfront like a traditional season subscription, a FLEX Pass lets you decide later, on your own schedule.
What kind of FLEX passes are available?
Season 56 FLEX – Complete MainStage (5 shows) $115.00 ($23 per show)
Season 56 FLEX – Mini 4 MainStage (4 shows) $100 ($25.00 per show)
Season 56 FLEX – Mini 3 MainStage (3 shows) $85 ($28.33 per show)
Season 56 FLEX – Complete SecondStage (3 shows) $85 ($28.33 per show)
Season 56 FLEX – Mini 2 SecondStage (2 shows) $50 ($25.00 per show)
Season 56 FLEX – 5 Show Tribute Tuesdays @ The Ritz (5 shows) $150 ($30.00 per show)
Season 56 FLEX – 8 Show Tribute Tuesdays @ The Ritz (8 shows) $225 ($28.13 per show)
How do I use a FLEX Pass?
Each FLEX pass is ONLY good for 1 ticket per performance. You can redeem your FLEX pass whenever you are ready. Just contact the Box Office or use your pass online to reserve your seat.
Can I get a ticket refund?
All ticket sales are final and non-refundable. However, if you contact us before your scheduled performance, we are happy to exchange your ticket for another show of equal value. Tickets that were not cancelled prior to the performance will have no exchange value.
How can I renew my permanent seats?
To renew your permanent seat/s you must submit your subscription form and payment before May 30th. Please note that permanent seats cannot be purchased or renewed online. If you need assistance, please contact the Box Office. Please note: If your renewal is not received by May 30th, your permanent seats will be released to other patrons.
When will I know about my permanent seats?
You will be notified about your permanent seat assignment by the end of June.
When will you announce the shows for the next season?
We typically announce our upcoming season in early Spring. Our performance season runs September 1st through August 31st, so keep an eye out around that time for the big reveal!
What information do you need to secure my permanent seats?
To secure your permanent seats, submit your completed subscription form either mailed or delivered to the Box Office. Please include the following details:
- Preferred day of the week: (Thu, Fri, Sat Matinee Sat Evening, Sun Matinee or Sun Evening
- Preferred week of the run: (1st, 2nd, or 3rd week of the show)
- Number of seats
- Preferred seating area (Front, Back, Aisle, Center, Wheelchair access, etc.)
Can I use my season tickets for the MainStage, the SecondStage and/or the Ritz?
No. Passes cannot be used across multiple venues or stages. Each pass is valid only for the venue/stage for which it was purchased.
How do I buy tickets for shows at The Ritz?
Call the Box Office or buy online at www.theatrewinterhaven.com
The Ritz Box Office opens 1 hour prior to showtime, and tickets can be purchased at the door.
What and when is Nitro Bingo?
“It’s Not Your Grandma’s Bingo!” Every Thursday at The Ritz Theatre
Get ready for a high-energy, adults-only (must be 18 to attend) twist on classic bingo!
Nitro Bingo brings fast-paced fun, big cash prizes, and an electric atmosphere to your Thursday nights.
- Doors open: 4:30pm – Games begin: 6:00pm (Usually completed by 8:15pm)
- $1,350 in cash prizes across 15 exciting games (including three $250 Jackpot games)
- It is just $30 to play all 15 games. No add-on fees required to be eligible for the jackpots.
- Pull Tabs: $1 each.
- Queen of Hearts: $2 per chance
A full bar and concessions are available. Come hungry, thirsty, and ready for a great night out!
Why do you no longer have printed playbills?
* Producing playbills for every performance is extremely expensive. Those funds can be better directed toward offering high-quality productions and community programming.
* Playbills must be finalized and printed so far in advance. Cast changes, understudies, sponsor updates, program notes, or last-minute corrections often can’t be reflected, resulting in inaccurate or incomplete information.
* Moving to digital playbills reduces paper waste and overall environmental footprint.
* Digital playbills allow us to update information instantly. Cast changes, bios, sponsor recognition, and special announcements can be kept current throughout the run.
How do I find out about past show information?
* Thanks to Kemp Brinson, we have a great source for past show information for ALL past seasons. Go to: https://www.twhdb.net/
Box Office, Ticketing & General Questions
What are the Box Office Hours?
Tuesday-Friday from 1:00pm-4:00pm
What is the Box Office phone number?
(863) 294-7469 Ext 1
How can I buy tickets?
You can call the Box Office or here on our website!
How can I change my tickets to another date?
You must call the Box Office. Date changes cannot by made online.
Can I get a ticket refund?
All ticket sales are final and non-refundable. However, if you contact us before your scheduled performance, we are happy to exchange your ticket for another show of equal value. Tickets that were not cancelled prior to the performance will have no exchange value.
When will you announce the shows for the next season?
We typically announce our upcoming season in early Spring. Our performance season runs September 1st through August 31st, so keep an eye out around that time for the big reveal!
How do I buy tickets for shows at The Ritz?
Call the Box Office or buy online at www.theatrewinterhaven.com
The Ritz Box Office opens 1 hour prior to showtime, and tickets can be purchased at the door.
What and when is Nitro Bingo?
“It’s Not Your Grandma’s Bingo!” Every Thursday at The Ritz Theatre
Get ready for a high-energy, adults-only (must be 18 to attend) twist on classic bingo!
Nitro Bingo brings fast-paced fun, big cash prizes, and an electric atmosphere to your Thursday nights.
- Doors open: 4:30pm – Games begin: 6:00pm (Usually completed by 8:15pm)
- $1,350 in cash prizes across 15 exciting games (including three $250 Jackpot games)
- It is just $30 to play all 15 games. No add-on fees required to be eligible for the jackpots.
- Pull Tabs: $1 each.
- Queen of Hearts: $2 per chance
A full bar and concessions are available. Come hungry, thirsty, and ready for a great night out!
Why do you no longer have printed playbills?
* Producing playbills for every performance is extremely expensive. Those funds can be better directed toward offering high-quality productions and community programming.
* Playbills must be finalized and printed so far in advance. Cast changes, understudies, sponsor updates, program notes, or last-minute corrections often can’t be reflected, resulting in inaccurate or incomplete information.
* Moving to digital playbills reduces paper waste and overall environmental footprint.
* Digital playbills allow us to update information instantly. Cast changes, bios, sponsor recognition, and special announcements can be kept current throughout the run.
How do I find out about past show information?
* Thanks to Kemp Brinson, we have a great source for past show information for ALL past seasons. Go to: https://www.twhdb.net/
Locations & Venues
What is the address of Theatre Winter Haven?
210 Cypress Gardens Blvd SW, Winter Haven, FL 33880
- For MainStage performances: Use the North Entry 1 or West Entry 1
- For SecondStage performances: Use North Entry 2
What is the address of the Ritz Theatre?
263 W Central Ave, Winter Haven, FL 33880
- Wheelchair entrance for Rows A-H is accessible vis the alleyway between the theatre and the parking garage.
Season Tickets & Subscriptions
What is a FLEX Pass?
The FLEX Pass gives you the freedom to enjoy our shows your way. Instead of choosing specific dates and seats upfront like a traditional season subscription, a FLEX Pass lets you decide later, on your own schedule.
What kind of FLEX passes are available?
Season 56 FLEX – Complete MainStage (5 shows) $115.00 ($23 per show)
Season 56 FLEX – Mini 4 MainStage (4 shows) $100 ($25.00 per show)
Season 56 FLEX – Mini 3 MainStage (3 shows) $85 ($28.33 per show)
Season 56 FLEX – Complete SecondStage (3 shows) $85 ($28.33 per show)
Season 56 FLEX – Mini 2 SecondStage (2 shows) $50 ($25.00 per show)
Season 56 FLEX – 5 Show Tribute Tuesdays @ The Ritz (5 shows) $150 ($30.00 per show)
Season 56 FLEX – 8 Show Tribute Tuesdays @ The Ritz (8 shows) $225 ($28.13 per show)
How do I use a FLEX Pass?
Each FLEX pass is ONLY good for 1 ticket per performance. You can redeem your FLEX pass whenever you are ready. Just contact the Box Office or use your pass online to reserve your seat.
How can I renew my permanent seats?
To renew your permanent seat/s you must submit your subscription form and payment before May 30th. Please note that permanent seats cannot be purchased or renewed online. If you need assistance, please contact the Box Office. Please note: If your renewal is not received by May 30th, your permanent seats will be released to other patrons.
When will I know about my permanent seats?
You will be notified about your permanent seat assignment by the end of June.
What information do you need to secure my permanent seats?
To secure your permanent seats, submit your completed subscription form either mailed or delivered to the Box Office. Please include the following details:
- Preferred day of the week: (Thu, Fri, Sat Matinee Sat Evening, Sun Matinee or Sun Evening
- Preferred week of the run: (1st, 2nd, or 3rd week of the show)
- Number of seats
- Preferred seating area (Front, Back, Aisle, Center, Wheelchair access, etc.)
Can I use my season tickets for the MainStage, the SecondStage and/or the Ritz?
No. Passes cannot be used across multiple venues or stages. Each pass is valid only for the venue/stage for which it was purchased.